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Friday, December 27, 2013

DEMONSTRATES THE DIFFICULTY IN TERMS OF ENGLISH LANGUAGE

     For me, learned english was very difficult but pleased. In my experience when I school, I studied english language, I was happy. But when I met topics example, language focus, and grammar I was bored. Because they was very complicated and hard to understand. And it was my weakness.  In my school, the english teacher not simple to teach. Until I must went to english course with my parents for I can understand the english language.

     And my weakness was speaking. It was very hard.
In my experience, at examination of english, I always nervous and afraid wrong. But I always learned to speak english for can around the world. And the motivated to speak english was I can speak english with other people at the other country.
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REPLY LETTER

2811 Green Terrace Road
Canada, WA 65435

23 November 2013

Supervisor
Planet Soccer Shop
09 Market Street
Val Haven, D'Jaus 21319

Dear Mohamad

Thank you for taking time to contact Planet Sports, LLC to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer.

Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.

If you need further assistance, you may contact us at (021) 8789645.

At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.

Sincerely,

Danang

Danang darmawan
Customer Service
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COMPLAINT LETTER

09 Market Street
Val Haven, D'Jaus 21319

21 November 2013

Customer Service
Planet Sports, LLC
2811 Green Terrace Road
Canada, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #1242951) from your website on 27 September. I received the order on 30 September. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AD12668156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (021) 8789645.

Sincerely,

Mohamad

Mohamad
Supervisor
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